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Crisis Management & Business Continuity Planning

Why Crisis Management and Business Continuity Planning
 
Nobody likes to think that the worst might happen to their business, but when it does it can have devastating consequences.  A reported one in five companies suffers a major disruption every five years and a staggering 92% of those affected by fire or flood never recover.
 
It is also true to say that we live in increasingly volatile and uncertain times, as exemplified by the events of 9/11 in America and 7/7 in London.  Thankfully these are comparatively isolated incidents, but today's businesses face a number of potential risks which unfortunately can occur with greater frequency, and reult in a criris leading to a situation beyond the scope of normal everyday business.  Such crises can threaten the operation, safety and reputation of the organisation.  Some of the more likely 'risks' include fire, power cuts, fuel shortages, IT failure, restricted access to premises, loss of key staff, outbreak of of disease or infection and industrial action.
 
A failure to plane to effectivley manage a crisis could be disastrous for a business or organisation affected.  A crisis management plan sets out what your immediate response will be and the business continuity plan sets out how you are going to recover and help minimise disruption.
 
The process may appear daunting and it is certainly true that a large global operation involving many 'complex buildings' such as shopping centres will require greater planning than a small manufacturing or office operation employing a handful of people.  But the process is exactly the same and requires at the first stage identifying the key buisness functions needed to get your business operating as quickly as possible, and the resources you will need to ensure that is the case.  Our experience has taught us that the porcess of creating a plan is often considerably more difficult and resource intensive than is necessay.
 
"Failing to plan is planning to fail"
 
What we do
 
As with all our work, we apply a process of facilitation.  We do not turn up on day one with a plan written and tell you to get on with it.  An effective crisis management and business continuity plan needs to be 'owned' by those who have responsibility for its implementation.  We will work at both strategic and operational level within the organisation to ensure that the ten recognised stages of business continuity planning are properly undertaken and ensure that the outcome reflects the client's specific business needs taking into account financial constraints, resources available, risk and business function.
 
1. Project Initiation and Management Establish the need for a Business Continuity Plan to garner management support for the project
2. Risk Evaluation and Control Determine the events and environmental surroundings that can adversely affect the organisation and its facilities with disruption as well as disaster, the damage such events can cause, and the controls needed to prevent or minimise potential loss. Including a cost-benefit analysis to justify investment in the necessary controls to mitigate risks
3. Develop Business Continuity Strategies Identify the impacts resulting from disruptions and disaster scenarios that can affect the organisation and techniques that can be used to quantify and qualify such impacts. Establish critical functions, their recovery priorities, and inter-dependencies so that recovery time objectives can be set
4. Business Impact Analysis Determine and guide the selection of alternative business recovery strategies for recovery of business and information technologies within the recovery time objective, whilst maintaining the organisation’s critical functions
5. Emergency Response & Operations Develop and implement procedures for responding to and stabilising the situation following an incident or event, including establishing and managing an Emergency Operations Centre to be used as a command centre during the emergency
6. Developing & Implementing Business Continuity Plans Design, develop and implement a Business Continuity Plan that provides recovery within the recovery time objective
7. Awareness & Training Programmes Prepare a programme to create corporate awareness and enhance the skills required to develop, implement, maintain and execute the Business Continuity Plan
8. Maintaining & Exercising Business Continuity Plans Pre-plan and co-ordinate Business Continuity Plan exercises, and evaluate and document the exercise results.  Develop processes to maintain the continuity capabilities and the plan document in accordance with the organisation's strategic direction
9. Public Relations & Crisis Co-ordination Develop, co-ordinate, evaluate and exercise plans to handle the media during crisis situations.  Develop, co-ordinate, evaluate and exercise plans to communicate the, and as appropriate, provide trauma counselling for employees and their families, key customers, critical suppliers, owners / stockholders and corporate management during the crisis.  Ensure all stakeholders are kept informed on an as-needed basis
10. Co-ordination with Public Authorities Establish applicable procedures and policies for co-ordinating response, continuity and restoration activities with local authorities, while ensuring compliance with applicable statutes or regulations

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

At NSG Security Consultants we believe that all businesses and organisations should and can have an effective Crisis Management and Business Continuity Plan in place and that developing such plans should not be cost prohibitive. In smaller organisations all that may be needed is a couple of days to prepare plans whilst in larger organisations it may take a couple of weeks. We will provide as much or as little support as you require in your crisis management and business continuity planning process to ensure a successful outcome. In short NSG Security Consultants can work with you to:

  • Audit and test existing plans
  • Identify issues and recommend solutions
  • Develop Business Continuity Plans
  • Identify and establish Crisis Management Teams
  • Test plans
  • Train personnel
  • Provide ongoing support